General Terms and Conditions
These terms govern SiteAdmin subscription services. The purpose is to create a clear, secure, and sustainable relationship between SiteAdmin and our customers.
1. Introduction
These general terms apply to subscription services provided under the SiteAdmin service by Zenivo AB (559259-1266). By ordering, activating, or using the service, the customer accepts these terms.
2. Scope of the service
SiteAdmin is a subscription-based platform for the operation, management, and administration of websites. The service content depends on the selected subscription and may include, for example:
- operation of the website and associated environment
- technical maintenance and platform updates
- support according to the selected level or plan
- features and add-ons according to the current pricing or service description
3. Packages and add-ons
The customer selects a subscription and any add-ons according to the price plan or quote applicable at the time of ordering. Add-ons and additional services are billed separately according to the current price list or a separate agreement. All additional services are covered by these terms unless otherwise agreed in writing.
4. Mailio and email services
Some SiteAdmin packages may include email services via Mailio or give the customer the option to purchase Mailio as an add-on service. If Mailio is included, this will be specified in the current price plan, quote, or order confirmation.
Mailio is a separate service from Zenivo AB and is also covered by Mailio's general terms: https://mailio.se/villkor. Information about data processing in Mailio is available in Mailio's privacy policy: https://mailio.se/integritetspolicy.
If a customer's SiteAdmin subscription is changed, terminated, or no longer includes Mailio, email accounts may transition to the standard Mailio pricing or be terminated according to Mailio's terms.
5. Payment terms
Subscriptions and add-on services are invoiced according to the agreed payment period. Invoices must be paid within:
- 14 days for businesses
- 20 days for associations
If payment is not made, SiteAdmin reserves the right to restrict or deactivate the service until full payment is received. If payment continues to be outstanding, the matter may be referred to debt collection or other legal proceedings. Late payment interest and any fees will be charged in accordance with the law.
6. Subscription period and termination
The subscription runs on a continuous basis or for the period specified in the order and is automatically renewed unless terminated in time. Termination must be submitted at least 30 days before the start of the next contract period. If termination is not submitted in time, the subscription will automatically renew for a new corresponding period.
7. Trial period
If a free trial period is offered, it applies for the period specified at the time of ordering. If the customer does not cancel the service before the end of the trial period, the subscription will transition to the standard pricing model according to the applicable price plan or a separate agreement.
8. Operations, support, and liability
SiteAdmin is responsible for delivering the service primarily as described for the selected subscription. We strive for high availability and stable operations, but we do not guarantee that the service will always be completely free of disruptions, errors, or disturbances. Support is included to the extent specified in the customer's subscription. Additional work, advice, or consulting may be billed separately.
9. Copyright and usage rights
SiteAdmin is a cloud-based service. The platform, administration, modules, features, templates, technical structure, and other general functionality belong to Zenivo AB or other parties with rights to the material and are not transferred to the customer.
The customer owns their own content, such as texts, images, logos, and other materials that the customer provides or has the right to use.
The customer is granted a usage right to use SiteAdmin and the features included in the service as long as the subscription is active and all payment obligations are fulfilled. Ownership of modules, technical solutions, and features developed within SiteAdmin remains with Zenivo AB. Only Zenivo AB has the right to reuse, further develop, license, or offer such modules, solutions, and features to other customers. Upon termination of the service, the customer may request an export of their content and a simplified HTML export of the website's frontend. Administration, modules, and other platform components are not included in such exports.
10. Confidentiality
The parties undertake to treat information about the other party, its operations, and the content of the service confidentially to the extent that the information is not already publicly known. This obligation applies even after the customer relationship has ended.
11. Prohibited use
The service must not be used for illegal activities or content that violates Swedish law, good practice, or the rights of third parties. This includes, but is not limited to, illegal content, threats, hate propaganda, fraud, infringement, malicious code, or material that causes unreasonable strain on the service. SiteAdmin reserves the right to restrict or terminate the service if serious violations are suspected.
12. Changes to terms and prices
SiteAdmin reserves the right to update prices, features, and terms. Significant changes will be communicated in reasonable time before they take effect. Continued use of the service after the change takes effect means that the customer accepts the updated terms.
13. Force majeure
SiteAdmin is not liable for delays, disruptions, or failure to perform due to circumstances beyond our reasonable control, such as government decisions, war, conflict, natural events, strikes, extensive network disruptions, or similar events.
14. Disputes and applicable law
Swedish law applies to these terms. Disputes should first be resolved through dialogue between the parties. If a resolution cannot be reached, the dispute will be settled by a Swedish general court with Falu District Court as the court of first instance, unless mandatory law provides otherwise.
15. Acceptance
These terms are considered accepted when the customer orders the service, activates the subscription, digitally accepts the terms, confirms the order via email, or signs the agreement digitally, for example via Visma Sign. Acceptance may also occur through other documented communication where the order is confirmed and the terms are referenced.
Have questions about our terms? Contact us